A couple of years ago we took our carpets out and refinished the 50 year old hardwood floors on the main level of the house. The floor below we kept the carpet because of the concrete slab. I had an old bissel steam cleaner (round model) from 15 years back that was dying out. We now have a 1 year old maltese that is not nessarily fully potty trained, so we needed to upgrade our cleaner. A neighbor had the 7901 model and we used it a couple of times and it worked wonders. I wanted to purchase one but not at the full price in the store. I ended up buying the factory reconditioned model and am very pleased with it. It really cleans and extracts the water from the rug. I use the separate attachments in my cars and it works much better than the bissel little green. I have not tried any other models or brands because I have been pleased with bissel in the past. All in all it has been a great purchased.
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We put the steamer to work the day it arrived, and were completely satisfied with its performance. We have purchased new steamers in the past, and there was no discernable difference between them and the reconditioned model we purchased from Amazon. Try one. You'll like it!
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My factory-reconditioned Bissell works just fine. I do agree that the "turbo brush" doesn't really do anything, however.
I have used my steamer about once a month since I bought it last summer (2004), and I have never had any problems with it. I even use a natural cleaner in it so that I don't put chemicals into my carpet that could harm my son, and that has not caused any problems either.
I do recommend that you perform the maintenance listed in the booklet because I see how problems could occur without proper maintenance, and it doesn't take a lot of effort to maintain this machine (mostly just rinsing off pieces that pop in and out). The most "difficult" task I have had in maintaining this machine was to unscrew the front of the unit to remove carpet fibers that had been sucked inside. It took less than 3 minutes total to do this.
I have not tried it on hard floors.
I really like this machine, and I recommend it!!
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It worked great for about 6 cleanings. After about 6 cleanings over the past year the Bissell Pro cleaners water bucket no longer seated very well. The suction dropped off to about 50% and I had to put weight on the bucket in order to suck up the water. That fix worked but then the REALLY CHEAP floor attachments broke. Yes, just when I needed it most to clean my stairs, the THIN and poorly designed floor suction attachment broke and would not spray water very well and it started leaking air where it cracked. It's been too long to get a refund so I'm throwing this one away and am going to try a hoover. I'm in my 40s and can work my way around most mechanical problems but I can't thicken cheap plastic parts. Bissell, your product engineers need to be fired!
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To keep the long story short: I own it for 6+ months, it works Ok for carpets to remove stains when using hand tool (get ready for hard work). Standard mode does not do much as well as TurboBrush works for marketing purposes only. As for hardfloor cleaning this thing fails miserably (bare floor attachemnt does not help much eaither).
As for chemicals look for other brands. Bissel cleaning solutions are useless. I've tried Pink Solution and it works well, but remember to use hot water for SmartMix Tank on the last run otherwise this chemical may cloak the system. Scotchgard is a joke carpets stay cleaner without it.
On the positive side it is powerful and I really like the water tank idea easy to replace and clean.
