I bought two of these and spent almost $700 and I am VERY DISSAPOINTED with their performance. You can't even feel the heat unless you are about a foot away from the unit. I live in California where it doesn't really get that cold in the winter but I was interested in saving money on my heating bill and this thing won't even heat my bedroom. The mantle is oak plywood, not solid oak as advertised. The only good thing about them is that they look nice. The Amish are being used as a marketing tool to sell these fireplaces. All of the parts come from China and are assembled by Amish in Ohio, so don't expect good Amish craftsmanship because you won't get it with a Heat Surge Electric Fireplace.
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I purchased this item to heat a small trailer. After reading all the hype the company provides I thought this would be a good alternative heat source. NOT SO. When I called the company to return the item you are put thru the hoops. Your on hold for hours at a time. Just trying to talk to someone to get the return shipping label issued. In the meantime the company takes their sweet time in issueing the UPS return. You have 30 days to return the item... or your stuck with it. This includes from the time it was sent to you from the warehouse, weekends & holidays. Then they have the nerve to charge you $50.00 for the return. This is a decorative item, not a single heat sourcesomething they don't bother to mention anywhere. It took them 24hrs to collect my money & 6wks to get my partial refund. If there had been a rating of -0 this would have rated it
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It's shocking to me that people would pay $350 for a heater that puts out the exact same amount of heat as a $19.95 heater available at most major retail stores. If you read the specification, the heater in the HeatSurge fireplace is a 1,500 watt quartz ceramic heater.
And guess what? My local Target has a whole section full of 1,500 quartz ceramic heaters for less than...$30 each. In fact, I bought a 1,500 watt quartz ceramic heater at Target for $19.95, and it works great! The one I bought for $19.95 works so good I bought several more for my house, one for my Mom, one for my Dad, and two for my sister, all at $19.95 each! Actually, some were on sale after Christmas for $14.95 each, and others were two for $20! Nice. And warm.
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We are living from pay to pay. Bought one of these used, BUT like new (trying to save money on exorbitant propane fees). Used it for one SPRING month. Electric bill went from about $115 to $340.
I don't know how we're going to put food on the table next week.
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The hype from Heat Surge sounds convincing but is misleading.
The heater itself is no miracle of technology. Any 1500 watt electric heater will produce the same amount of heat. It's just the fact of elctrically produced heat. The difference is how well the heat is distributed.
The heat surge has a two speed blower that forces heated air out the vents along the top of the heater. That heated air then rises to the ceiling and eventually may fill the room with heat.
I put the Heat Surge in a basement room with no door. All the heat went up the stairs and my electric bill went up $75 per month. So much for saving money!
The "Amish built" mantel looks nice, but upon close inspection your will find that the "solid wood" is plywood with a laminate or veneer covering.
The "flickering flames" are an optical illusion produced by a scrolling acetate film in front of two chandelier bulbs. The "flames" on mine frequently stop moving becuase the belt that drives the acetate film developed a flat spot.
See Consumer Reports to find musch better values on portable heaters.
For my money, I would recommend going to WalMart and buying a $25 electric heater. It won't look as nice, but you will feel just as warm, maybe warmer.
