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I purchased this DeLonghi PAC A120E a year ago when my wife and I needed a stand up air conditioner unit. I should have read the reviews here because it started leaking water all over our carpet and hardwood floor. This unit has been in operation for 3 months and it has broken down and has ruined a 150 dollar carpet. I have tried to contact the customer service for DeLonghi but it is useless. The nearest service center is 75 miles away from my house and is NOT open on weekends. The company does not pay for shipping or send a technician out. DeLonghi is unwilling to help or provide any kind assistance in this matter. Why should they? They already got paid. Our local repair shop will not touch these units and will cost about 200 dollars to replace the part. Please keep in mind this unit is still in warrantee. We are left with a VERY EXPENSIVE PIECE OF JUNK (a 700 dollar piece of junk). They say it is NOT their policy to ship or pay for shipping to their service center. Its a great scam. If I could give this product a negative number I would. SAVE YOUR MONEY. I will NEVER buy a DeLonghi product again. I just want to reiterate what an absolute inconvienece this is. It is the hottest week of the summer and my thermostat has reached 93 in my living room. So, thanks DeLonghi for that. I'm sweating as I type this and I bet your CEO is sitting somewhere very cool and perspiration free.
PS. I am not exaggerating and have not had any previous problems with DeLonghi, but they have been awful to deal with.
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This unit does the job advertised, I will admit that. It does cool a room very well. In fact, it keeps the back half of our house nice and cool.The downside is that it leaks like crazy. Even with the dehumidifier off. And I live in El Paso, not exactly a humid area of the country.
The problem seems to mostly stem from the fact that unlike most similar units, the internal tank is not removeable. This means you can not drain the water off before it overflows the tank.
To make it worse, there is a drain hole in the rear of the unit. But hooking up a hose does not good. It seems it is only made to drain the unit at the end of the season, not for routine use. This places it to high in the tank to actually drain.
We are seeing roughly a gallon of water a day leaking from this unit. I just wish I had looked here before I bought it.
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Yes this unit leaks like crazy.Here's the problem (and a solution). There are two reservoirs in which water is stored, an upper and a lower. The lower reservoir has an auto-shutoff if the water level gets too high the AC unit shuts off so it doesn't overflow. Water is supposed to trickle down from the upper reservoir to the lower. The upper reservoir has no auto-shutoff. Here's the problem dust collects in the upper reservoir preventing water from moving to the lower reservoir. When this happens the water has no place to go so it causes the unit to leak onto the ground.
Here's a solution to the problem that I found helps. Turn off the unit and unplug it. When facing the front of the unit remove the left side panel (there are about 6 screws that need to be removed and then the panel slides off). Inside the unit on the left side you will see a small white tray with a hole in the middle this is the upper reservoir. Dust is collecting in that small hole. Using a hand vacuum and a drinking straw can remove a lot of the dirt. Tape the straw so the vac only sucks through the straw like an vacuum attachment. Then just vacuum in the hole and hope that it gets most of the dust. You may need to do this every couple of weeks as dust builds.
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We are on our second Pinguino after our first machine leaked on our carpet. We returned the unit now the second machine leaks aproximately 4 pints of water a day. Delonghi know they are selling a defective product. When you call customer service there is a promt for Penguinuo air conditioners!They refuse to do anything about replacing this unit at no cost to me.
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As posted under some one else's review. As you're facing the unit's front, remove the left panel by removing the two screws under the handle and the four screws covered with caps, then pull down on the panel and it should come off:
As my unit started to leak as well, I came here looking for solutions. I'm certain that this is the issue. When I opened the side panel, with a flash light, I could see that this small hole inside the white plastic "cup" was filled with dust and Pug hair (we have 2). So I took a pick and was able to clean out was clumped up and removed the rest with the straw and vacuum method. From my estimation, this accumulated over about 5 months of on and off use over a period of about a year and a half. Also, I vacuumed up the side radiator, as it also had accumulated dust and hair.
I've got it running now and I'll report back if this indeed fixed the problem. I will also try to take pictures.
Update Its fixed, ran for several hours, no leaks. Take a look at the video I posted, it was for sure the clogged hole causing the issue. Also, not sure how much the bottom tank holds, but at least it will turn off automatically when that tank gets full. Hope this helps everyone out. Hate to see people think they're wasting their money.
Use caution. I take ZERO responsibility if you damage your unit.
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