Pleasant Hearth Ballard Providence Black Electric Fireplace Reviews

Customer Ratings:

Ordered this for my wife for Christmas. She always wanted a fireplace in our bedroom and this was the way to go. I was excited...the package arrived before Christmas as promised and voila! No fireplace. The item came with just the mantle. The mantle is well made and fairly easy to assemble. As I unpacked the box I assumed the heater would be in the box. Nope. Nada. Zilch. I called Amazon and they were great in helping me resolve the problem. According to them, the item was under review, so hopefully it is fixed and the heater is included.

What threw me off was the BTU's given in the description...not too many mantles I know of have BTU's unless the heater is included! The item shipped was the mantle only and no electric fireplace. Hopefully Amazon found the heaters!

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I too only received the mantle the first time I ordered. I called Amazon and told them that the firebox was missing and that there had to be 2 boxes because all of the order would not fit in one. They sent me another one and it did come with the firebox. I have it in my bedroom and it looks very nice. It has 3 levels of flame and 5 levels of heat on thermostat. They also work independently of each other and that was very important to me. I found this at other stores for much more money plus tax and shipping so it's a really good deal if they can get the order right.

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Mantle looks nice and as described with easy assembly.

However, I believe the item description is wrong. Firebox is not included with this item. I ordered 3 different times after not receiving the firebox and each time a new one was sent all you get is the mantle and not the firebox/heater. I even had one shipped from manufacture and no firebox. I believe there should be two boxes as part of this delivery or the item description is wrong and you are only getting a mantle.