Samsung WF330ANW 3.7 cu. ft. High Efficiency Front-Load Washer Reviews

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When my 5 year old Maytag top loader washer crapped out, I decided to replace my 18 year old dryer as well. I Purchased the matching set of Samsung 330 washer and dryer. If I knew then what I know now, I would have purchased these front loaders a few years ago.

I did a lot of research and found most of these front load washers use much less water, less electricity, and do a better job at cleaning clothes than most top loaders. My laundry is on the 2nd floor of my house so I was concerned about noise and vibration. And of course like everyone else I was looking for the best value for my dollar. Some reviews complain of vibration. Maybe they were not leveled correctly. Mine was delivered and installed professionally. The machine is super quiet and vibration free even to the touch. The only noise or vibration comes from the super fast spin cycle, and even that is much less than my previous top loader.

Here's what I have found so far:

Pros:

Cleans better than top loaders

Will handle much larger loads

Uses less detergent

Uses much less water

Uses less electricity

You can barely hear it run

Very little to no vibration, even to the touch.

The fast spin cycles removes more water from the clothes thereby making the dryers job that much easier.

Cons:

The cycles are about 20% longer than my previous top loader.

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Be careful. Go to Google and search "Samsung washer won't spin". This washer has a problem spinning. My washer is installed in our basement on a concrete floor. It is level (has been checked by a technician as well as us). The load cannot balance and it won't spin. Once it tries to spin and can't, it throws the load back into a rinse cyle. This is why the load of wash on "Normal" takes almost 2 hours instead of 58 minutes!! Samsung finally admitted to us through the repair tech that the oil surrounding the drum gets thick at any temperature under 60 degrees. That leads to problems with spinning/balancing the load. If you are putting this washer in your basement or garage or any place it may drop below 60 degrees...think twice. We may try to return this to the store where purchased but I am afraid I will have to fight for it. A very expensive mistake.

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I never really liked how this machine did wash. It was unpredictable in how long the cycle was, whether it would get the HE detergent completely out of your clothes, etc.

But this is what did it for me. An undocumented error code, that requires a service call, appeared on our machine 1 year and 10 days after we bought it (but less than 1 year after we received it since it was back ordered) and Samsung wants to charge me for a service call.

And the manager on the help desk can't do anything about it.

This is only what I can describe as horrible customer service.

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This machine doesn't have the annoying buzzer that our last machine did. It chimes. At first the dial with all the buttons was intimidating and I thought I would have to read the manual from cover to cover just to run it. However, I soon found out after turning it on how really user friendly it was. It even alarmed letting me know that it's hot water hose was crimped. Sure enough the hose was crimped and after getting it straightened out it was good to go again. It is really easy to pause the cycle too. This machine uses very little water and is very quiet so if your like me you may think something is wrong with it and sit with a flashlight looking in watching in amazement. You can really cram a lot in it and it all come out clean, and unlike top loaders it uses less soap and won't mess your bras up around a central spindle.

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We are very pleased with the washing machine. It is very easy to read the front of the machine to do the type of fabric you wish to wash. It is very quiet running and has a set tone to set when finished washing. I could recommend this washing machine to anyone who was interested.