Buying experience: Average
Product was slow to be delivered, approximately two weeks from the time I placed the order until I actually received the item. Buyer's need to keep in mind that this product is not sold by Amazon. It is some external site that sells via amazon. Most buyers will not face any complications but it is important to know that dealing with some little dotcom is very different than dealing with Amazon in terms of service, quality of product, and returns.
Design: Below average
Product itself is extremely bulky in girth and tall in profile. The "portable" tag is rather misleading. Yes, anything is portable but due to the weight and size of this unit, it is not very portable at all. While it looks very slim in the pictures, it has a large rear section where the dual hose is located. The control panel on the unit is also not very touch sensitive and the power button became non-responsive after a few uses.
Product use: Poor to Unacceptable
It is also very unlikely that this product is a 14000 BTU air conditioner. It cannot, I repeat, cannot cool a space larger than 500 sq feet. It has been used in a wide range of temperatures (72-95F) and completely fails to lower the room temperature by more than 5F. I would estimate that it can cool a space that that is at most 200 square feet. Also note that the unit is very prone to condensation and leaks. Puddles form around the unit on high humidity days. Be careful when using on hardwood floors. It is a disaster waiting to happen. Window kit also had a nice big crack around the hose connection area.
Manufacturer/Tech support: Below Average
As mentioned previously, when dealing with an external seller, it can range from annoyance to frustration. First tried the seller for help and as expected was referred to the manufacturer as "this unit should be covered by the warranty". Manufacturer was must have all of one employee working for them. Impossible to get a live person and even then it was the standard read from a script response.
In summary, this is a dismal product with even worse support. It would be best to avoid this brand and seller. I would not recommend this air conditioner even on a sweltering summer afternoon.
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I bought this unit as a birthday present for my husband's new workshop. The square footage of his shop is well under what the unit is rated for, but it was worthless in real heat...we live in South Texas. We called Compact Appliance, who sold it to us with a 100% Customer Satisfaction Guarantee and they told us to call the manufacturer. They have ignored all subsequent requests for assistance. Manufacturer said its not designed to work where the ambient temperature is over 90 degrees. REALLY?? Why would you spend that kind of money to air condition an already cool place? I will never buy from Compact Appliance again and I will tell this story to anyone who will listen.Best Deals on EdgeStar 14,000 BTU Dual Hose Portable Air Conditioner & Heater
I bought one portable air conditioner and heater from Sonic value company for father's day gift.and i got damage item. and i confirm and recorded everything before i ordered this item that it is gonna be a new item and not any kind of damage. and the after i got this kind of item.So, i called them and explained everything.and every time they were giving excuses and not giving good customer service.and they were telling me to send pictures about damage, about label, more clear pictures,box pictures.and i did every time. then after they did n't do anything. So, i asked to my money back and one day the company vice president send me E-mail and say you are wasting my and my staff time and bla bla bla...So i sent below reply.
First of all I have not received the email you are talking about. You
guys have all my information you guys could have called me. Just like
you guys were calling me when you wanted our business. And this is not
the way to respond to the customers. I am very offended by your
response, ,which was awfully rude. I will never shop with your company
in the future.
Secondly, If you feel like we are wasting your time then I will send
back the item as soon as possible. We will never do business in the
future and I will make sure that other customers are aware of the
service you guys are giving. And may be you should re-think about
being in business if customer issues are waste of time for you. I
feel like I am wasting MY time by going through all this with you, it
should be other way around. I will take this to consumer affairs. I
don't want to deal with the company who does not know the customer
value and respect.
Thirdly, talking about language, Obviously you guys don't speak
language that customers speaks.
So, Please don't buy anything from this company because this company does not know how to deal with customers and how to make customers happy.and if you need more head ache in your life then i will advice you to go with this company.
Honest reviews on EdgeStar 14,000 BTU Dual Hose Portable Air Conditioner & Heater
Don't buy this money pit!!! Big waste of $730 (original purchase plus repair costs!!!)On the day after the one-year warranty ended, it stopped running. The manufacturer was rude & very difficult to work with and as a "favor" sent the replacement part at no charge. The part that failed had been redesigned because a tendency to fracture under heat stress. I opened up the back and realized that the job was way beyond my own diy skills. I shelled my own $130 for the repairman, who was very hard to find. He kindly informed me the secret is most AC techs are not qualified to work on mini-duct ac's, which is technically what this unit is.
One year later, the electronics have failed, and having moved to New England, there is NO-ONE who does mini-duct AC work. Still need an AC, though, to keep the creepy basement dried out and the mold at bay...
Find helpful customer reviews and review ratings for EdgeStar 14,000 BTU Dual Hose Portable Air Conditioner & Heater
I read all the reviews and this seemed like the perfect heater/ac for my little office. Well it didn't even come close to cooling my office this summer and now that it is winter I was optimistic that it would at least heat my space...no such luck. In hindsight I should have bought a couple of little heaters and a good fan. I would have been $400 ahead and cooler in the summer and warmer in the winter....sigh.
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