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Customer review from the Amazon Vine Program I got this product to use as a floor standing LED fireplace. There were some issues with the packing of this product. The sides of my unit were badly bent on one side making it difficult to assemble the unit. The glass was intact and the bag of rocks was present as well as the remote. However, the mounting screws for the base of the unit were not included and I had to get some from a hardware store. The unit was covered in a thick dust which was more like dirt/sand than dust. It was almost as if the unit had been used, abused and returned.
Distributing the rocks was difficult for me (and there weren't enough)...once you get the rocks in place, you have to put on the glass front. Moving the units can displace the rocks you've so carefully arranged.
When turned on, the fireplace does look nice. Based on its dimensions I put this fireplace in my regular fireplace (it fits perfectly). Some of the LED colors look cheesy but I do like the orange/red mix. Unfortunately the unit doesn't remember your color setting so you have to cycle through the colors each time you turn it on. The remote also has a very limited range and I find myself not even using it.
For heat, there are two 750 watt heaters you can turn on which are essentially forced air heaters. When it gets cold enough to use them I will report back on the heating capability of this fireplace.
Overall I am disappointed in the quality of the packing, the lack of a quality control inspection and the overall condition of the item. I'll also point out that my fireplace was placed in the (manufacturer) box upside down...another quality control issue. I have doubts about the longevity of this item but so far it seems to be holding up well despite being scratched, dented and dirty upon arrival.
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Customer review from the Amazon Vine Program This is a review of the Frigidaire VWF-10305 Vienna 2-in-1 LED Fireplace. I am totally dismayed by this product. It came shipped to me in a timely manner, but that was the only enjoyable part of this product. When I opened the manufacturer box, the fireplace was held in place with a few bits of broken, crumbling styrofoam, the bag with the rocks was broken open and they were loosely scattered everywhere, the plastic protective sheet for the glass was only applied to half the surface and was wrinkled and scuffed, the metal "ears" that hold the glass to the base unit were bent out of shape, and the remote control was missing. I must have been sent a used/returned product, because I can't believe that a new unit would have come that shoddily packaged, damaged, and with missing parts.It gets worse. I have tried contacting the customer service department as instructed on the included paperwork to try to obtain a replacement remote for the one that was missing, but all three attempts so far have been fruitless. I can only conclude that my unanswered requests for customer support means that they do not care to support their product, nor do they want my business in the future.
Due to the number of problems encountered with this product and lack of support from the company, I cannot in good faith recommend this product to anyone. I would suggest looking for a different brand than Fridigaire / R&D Group LLC.
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Customer review from the Amazon Vine Program Frigidaire "Vienna"2 in 1 (Wall Mount & Floor Standing) Color Changing LED Fireplace
Item Number: VWF-1/0305
The Frigidaire "Vienna" Color Changing LED Fireplace measures 35.4" x 5.9" x 22" (90 cm x 15 cm x 56 cm). The fireplace stands an additional 1.75" (4.5 cm) off the floor when mounted on the floor stand. The fireplace weighs a hefty 46 pounds which makes moving it around a bit difficult to do on your own but will be sturdy when you set it down in your chosen spot. Brackets and screws for wall mounting are included.
The Vienna comes with manual and remote control capability with a low setting of "750W" and a high setting of "1500W" and heats a small or medium sized room fairly well. The fireplace can be used with or without heat. When operated manually, you can hold the power button down for 3 seconds to operate the automatic color change function. The flames change color every 10 seconds. There is a "Dimmer" button on the remote control that doesn't dim the simulated flame but changes the color(s) of the flame when pressed. It does not have the automatic color change function when using the remote control. There are 4 basic "flame"colors Amber, Red, Green and Blue and 6 combinations of 2. White stones that look like coals are also included and add to the effect.
The instructions are easy to read and assembly was easy too. The front panel is made if glass and only needs to be cleaned on occasion with a soft cloth. The rest of the unit can be cleaned with a soft duster so keeping your unit clean should be a breeze.
The pictures on the box are no way near to what the "flames" look like when in operation. It looks like tissue paper flames being blown by a fan. In different colors. I think the manufacturer is aware of this because the following is printed on the box: "The features displayed on the package of this product are to the best of the knowledge of its manufacturer and can slightly vary in actuality. Style and color may vary." This product was manufactured in China. I don't know if that makes a difference. You will be surprised by the "Stunning Adjustable Flame effect to set the perfect level of brightness" as stated on the box. The colors are strange. Perhaps that is because they are not all typical flame colors. They would be fun if you were having a party! The LED bulb is not replaceable so if it should stop working, it would just operate with it's heat functions.
The fireplace makes a low humming sound which one would expect, however, there is a strange cyclical clicking sound that we think is supposed to simulate the crackling of a fire.
If you have children in the house you may want to rethink this choice since the front panel is made of glass and even when mounted on a wall, it is recommended that it be mounted "2 feet from the bottom of the fireplace relative to the floor" for optimum viewing. The corners of the glass panel are square and not rounded which could pose another hazard.
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