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I bought this milk frother largely because of its stainless steel look, and price is good. The quality is beyond my expectation, and it works just as expected. I have used manual forther before, this frother makes consistent creamy long-lasting foam. All I need to do is pour milk in right out of fridge and press the button. Other things I like: It makes hot froth and cold froth. There is a spout for easy pouring. Cleaning is easy too, and there is a brush come in the package for reaching and cleaning under the rotation drive.
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Just got this toy a few days ago, already used it many times. Easy to use, just pour the milk in, press the power button once, in about 2 minutes, it turns all the milk into hot froth. Press and hold power button for 2 second, the machine froth only without heating, the froth is good for iced drinks. Very clean, no spill at all and the machine is very quiet.Best Deals on Secura Automatic Electric Milk Frother and Warmer
The first frother I received was defective. The replacement works perfectly. I love the clean design and heavy stainless steel construction. A choice of two whisks allows for either a little or a lot of froth, and it produces it quickly either hot or cold. If you choose to heat the milk, it heats it gently. The appliance is easy to clean with a non-stick interior and included brush.A word about the defective item: The return of the defectinve item to Amazon was pleasantly painless and I received a full refund, but what really impressed me was the response from Lafraise. I was immediately contacted by their customer service department and offered a replacement at no charge. I have been in customer service for 42 years, and this is how you win customers. Lafraise didn't have to contact me or offer a replacement, but this is clearly a company that understands the importance of customer satisfaction. I am definitely satisfied.
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I have been using the Napresso for years and I love it. However, I just bought one ofthese for the office and it blows the others away. Better froth. Easier to clean. Great product. Now I need another one
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I LOVED this frother and used it almost daily. Suddenly today it appeared as though it frothed the milk, but the milk leaked from the unit and was hot, but not frothed. Dang! I cleaned it after each use, as directed and had no problems until today....only 5 weeks after I started using it!UPDATE: 2/22/13 Secura, Amazon, and Lafroise are ALL amazing! After posting my initial review, Amazon was willing to make an exception and accept my return, although I was outside the return period. In the meanwhile, I had contacted Secura, the manufacturer. They responded within hours and offered to send me a replacement immediately, with a prepaid label to return my unit at my convenience. Kelly and the customer care team at Secura were courteous, professional, and very helpful. Next thing I knew I got a message from Lafroise telling me the unit had a 2 year warranty and to return it to them for replacement. Well, you cannot ask for better customer service.
I don't think you could go wrong buying this product. I am unsure what went wrong with my unit, but sometimes things happen. I am impressed and happy that the Manufacturer, the retailer, and Amazon ALL stood by their product and went the extra mile to make it right. Secura offers a two year warranty--double most others. Can't wait for my replacement...miss my soy lattes!
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