We bought the Samsung DV218AEW dryer from Lowe's in March 2009. The heating element first burned out on us only 17 months after we had purchased the product, which of course was out of warranty. We contacted Samsung to locate a local repair shop who came out and replaced the heating element for $160. We have been diligent about cleaning our ducts and getting rid of lint, but the stupid heating element crapped out again tonight. We've owned the dryer less than 3 years and have now had the heating element burn out twice. A quick Google search shows that we are certainly not the only ones. Samsung dryers are terrible--DO NOT BUY SAMSUNG DRYERS!
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Given the number of complaints relating to the cracking and subsequent barrel bending; rendering the dryer useless. Perhaps, a class action law suit would be in order. Each state has its own lemon laws, but clearly Samsung is aware of these issues and continued to manufacture and sell this product.
I too am a victim of Samsung's fraud, misrepresentation and negligence and will be filing my own suit for damages. Reporting them to the new Consumer Protection Bureau and pursuing restitution utilizing the courts.
However, for those who have not yet become one of Samsung victims. Please make the right choice and choose another brand.
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After using our dryer a yr and 2 weeks I saw a hole in the back of the drum metal where it looked cracked and had ruined quite a bit of our clothing from getting caught and ripping it! I have been without a dryer for over a month now. Samsung has lost a customer BC their taking so long to send out the replacement which in fact cost just as much as I paid for the stupid thing!!! Really!? So angry right now. If you think about buying this model hope it doesn't happen to you!
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This deserves zero stars. The heating element has gone out twice in 3 1/2 years. $320 to fix it. Total junk, don't buy it. In fact, don't buy anything by Samsung. I have had problems with several Samsung products. I won't ever buy another samsung product, ever.
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I researched this product and found an excellent price for both the washer & dryer about $800. I use my washer & dryer 3 or 4 times a week. No issues.
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